Avaya 3302 : Avaya Contact Center Control Manager Implementation and Maintenance Exam

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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A company located In Germany wants to setup their Avaya Contact Center Control Manager (ACCCM) to use the German language. In which two locations can you set de_de as the language? (Choose two.)

A) in web.config file under set de_de
B) in the ACCCM CFGtab,under Language Tab, select de_de
C) in the database tableSystem_Parameters underLanguage
D) the ACCCM Setup under SystemLanguage

2. A customer with global services has installed Avaya Contact Center Control Manager (ACCCM). They would like to be able to add object names in local languages for their non- English sites. Which statement supports the customer's needs?

A) Select the language in the ACCCM userInterface Language Meld for each location.
B) Enter the language in the Language field that displays for each object.
C) Enable Support Local Language in the System Parameters.
D) Check all of the required languagesin the System Language field drop down box duringinstallation

3. A company has Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. The administrator for the company has been tasked to create 10 new employee Agent Login IDs effective on Monday. A job has been scheduled through the ACCCM Schedule Server on Friday to be completed Sunday night. However, Monday morning it is discovered that although the Agent Login IDs are in the ACCCM database, they do not appear in CM. What may have caused the problem?

A) The administrator did notcreate a task for the job.
B) The administrator did not check 'enabled' for the scheduledjob.
C) The administratordid not assign a schedule to the job.
D) The administrator did not checkthe'Save CM box'in the action list for the action.

4. A company has numerous office locations, including Berlin and New York. The Berlin Administrator needs to edit an extension that is assigned to the Berlin location. In the extension Form, a COV path number is provided from the New York location. When trying to save the change, Avaya Contact Center Control Manager (ACCCM) generates a message indicating that the administrator does not have sufficient permissions to perform this operation.
Which statement describes how to allow the Berlin Administrator to complete this task?

A) Verify that the extension owners ACCCM user profile isassignedthe Berlin location.
B) Verify thatthe Administrators ACCCM user profileis assigned to the New York locution as well astheBerlin location, under the locations to view tab in his user form.
C) Verify thatthe Administrators ACCCM role is assigned to the New York location as well as the Berlinlocation.
D) Verify that the extension owners ACCCM role is assigned to the New York location.

5. The customer has requested that you integrate Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring (QM). You believe that you have completed all steps of the Integration but the Integration is not working. Which statement describes the cause of this problem?

A) The Web Service URL was not configured correctly.
B) The login ID for the Web Service was not configured correctly.
C) The Switch Number was not configured with the SYS_DEVICE_PKvalue obtained from the QM database.
D) The Database Port is setto 1433.

Solutions: