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Who should take the Certified Implementation Specialist - Service Mapping (CIS-SM) Exam
ServiceNow clients, associates, personnel, and those interested in becoming a ServiceNow SM Certified Implementation Specialist have access to the ServiceNow Certified Implementation Specialist Service Mapping (SM) test. The Financials Implementation Service Mapping exam is designed for professional consultants and those who execute SM from ideation to demand, project, resource, and time monitoring.
What is the duration, language, and format of the Certified Implementation Specialist - Service Mapping (CIS-SM) Exam
Duration of Exam: 130 minutes
Language of Exam: English
Format: Multiple Choice (single answer) There are at least four possible answers for every multiple-choice question on the test. The applicant taking the exam checks the reaction choices and chooses the one reaction to answer the question most correctly.
Examination platform: Online proctored or on-site
Number of questions: 60
Multiple Select (select all that apply) There are at least four possible answers for any multiple-select question on the exam. How many responses should be selected will be mentioned in the question. The applicant taking the exam checks the reaction choices and chooses ALL answers that answer the question correctly. There are two or more correct answers to multiple-select questions.
Passing score: 70%
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf
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The benefit of obtaining the Certified Implementation Specialist - Service Mapping (CIS-SM) Exam Certification
You will learn to master ServiceNow skills through training and certification through hands-on, real-world coaching to help you achieve your objectives. You will learn to succeed with the Now Platform, whether you take virtual or in-person courses from ServiceNow or one of our Accredited Training Partners. Companies are searching for proven professionals and companies see faster implementations and better use of ServiceNow using trained professionals. Getting accredited boosts your career and sets you up to bring much more to the success of your company.
You will achieve market recognition, competitive differentiation, higher efficiency and outcomes, improved user group satisfaction, and a concrete indicator of your educational investment once you are ServiceNow accredited. If you are a young consultant beginning your career or a seasoned professional looking to deepen your experience and distinguish yourself from the competition, the ServiceNow deployment route will teach you to rapidly and efficiently deploy ServiceNow products in customer environments.
Training and certification from ServiceNow allow you to optimize platform capabilities rapidly to further accomplish your goals. If you are on the road to becoming a certified application developer (CAD), by designing application tables, developing and implementing forms, managing access, and incorporating workflows into applications, you can learn how to build applications. You will learn to take full advantage of the Now Platform by specializing in a brand.
ServiceNow CIS-SM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: CMDB Management and Data Integrity | 15% | - CMDB health and validation - Maintaining CI relationships and dependencies - Data quality and reconciliation - CMDB data model and CSDM compliance |
| Topic 2: Discovery Configuration and Integration | 15% | - Credentials and access management - Integration with Discovery application - MID Server deployment and management - Discovery setup and configuration |
| Topic 3: Event Management Integration | 10% | - Integration architecture and requirements - Event correlation and service impact analysis - Event Management configuration for Service Mapping |
| Topic 4: Service Mapping Configuration | 20% | - Service mapping architecture and components - Defining business and technical services - Entry points and service dependency mapping - Service map creation and configuration |
| Topic 5: Implementation and Operational Readiness | 10% | - Performance and scalability - Implementation planning and scoping - Operational processes and KPIs - Security and access control |
| Topic 6: Pattern Design and Troubleshooting | 30% | - Pattern best practices and optimization - Pattern testing, validation and troubleshooting - Creating and modifying discovery patterns - Pattern fundamentals and architecture |
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