SAP C_C4C14_1811 : SAP Certified Application Associate - SAP Service Cloud 1811

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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What activities do you perform in the administrator work center to enable a new social media channel? There are 3 correct answers to this question.

A) Create and schedule social media import run
B) Set up access to social media account
C) Set up service level determination for the social media channel
D) Select the channel type
E) Set up ticket routing for the social media channel

2. To which of the following entities must you assign the phone call work center view to access the live activity pane for computer telephony integration (CTI)?
Note: There are 2 correct answers to this question.
Note: There are 2 correct answers to this question.

A) Business user
B) Employee
C) Organizational unit
D) Business role

3. How do you prepare a ticket distribution rule in SAP Cloud Service?

A) Maintain an activity plan
B) Set up Live Activity configuration
C) Create an assignment release run
D) Define a routing rule

4. How would the integration of SAP JAM with SAP Cloud for Customer benefits service agents? Note: There are 2 correct answer to this question.

A) They can view Knowledge Base group updates in the Feed pane
B) They can edit Knowledge Base articles in the agent workspace
C) They can attach Knowledge Base articles to tickets
D) They can navigate to SAP JAM to search for Knowledge Base articles

5. Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.

A) Reference date
B) Warranty ID
C) Serial ID
D) Customer

Solutions: