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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Reporting & Analytics | 14% | - Data export and analysis - Report templates and configuration - Standard reports and dashboards |
| Workforce Management & Dispatching | 16% | - Crowd service and technician management - Activity assignment and optimization - Resource planning and scheduling |
| Mobile Application | 16% | - Field service mobile app features - Check-in, checkout, and time recording - Offline functionality and data synchronization |
| Service Execution & Completion | 16% | - Effort, material, and expense recording - Forms, reports, and documentation - Service call lifecycle |
| Master Data Management | 12% | - Equipment, item, and service call setup - Organizational structure configuration - Partners, skills, and service contracts |
| Integration & Extensibility | 14% | - Security and permissions - Smart forms and customizations - Integration with SAP Service Cloud / C/4HANA |
| SAP Field Service Management Fundamentals | 12% | - Core business processes - Solution overview and architecture - Navigation and basic administration |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. If I want to build my own dashboard chart in the Analytics and Reporting module, how can I create my data query? Choose the correct answer.
A) Use ERP API
B) Use CCQL
C) Use the Query API
D) Use MS SQL
2. You are a field service technician using an iOS device and you have just completed a repair. How can you check the travel time to the next repair location address? Choose the correct answer.
A) Click on the navigation icon within the activity
B) Click on the navigation icon within the service call
C) Click on the navigation icon within the equipment
D) Click on the navigation icon within the home page.
3. On what object do you do the mobile checkout process? Choose the correct answer.
A) an a service call
B) on an activity of type assignment
C) on an activity of type meeting
4. A company provides equipment that incorporates several sensors which can send data to the Internet.
How can I send data from the sensors to the FSM Cloud? Choose the correct answer.
A) You will need to buy an Internet-of-Things kit from Amazon.
B) You can develop integrations between these sensors and the FSM Cloud using APIs.
5. What options does a technician have to record travel time against an activity in the SAP Service Management module app? Choose Three correct answers.
A) From the activity menu by creating a manual entry
B) From the Efforts menu by selecting the Activity object type
C) From the Home page menu by creating a manual entry
D) From the activity record after the workflow step is set to Finished
E) From the Equipment menu after checkout
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A,B,E |


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