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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Next-Best-Action Designer | - Action prioritization and proposition management - NBA Designer configuration |
| Topic 2: Decisioning Fundamentals | - Decision management concepts - Customer 360 and contextual decisioning |
| Topic 3: Reporting and Analytics | - Decision strategy performance monitoring - Insights and reporting dashboards |
| Topic 4: Arbitration and Strategy Execution | - Arbitration rules and prioritization logic - Real-time container execution |
| Topic 5: Adaptive Models and AI | - Adaptive learning models - Predictive analytics in decisioning |
| Topic 6: Real-time Decisioning | - Event-driven decision strategies - Real-time customer interaction handling |
| Topic 7: Customer Decision Hub | - Business Issues, Groups, and Strategies - Next-Best-Action (NBA) framework |
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
Question 1
MyCo, a telecom company, wants to present their customers on Facebook with customer-centric mobile internet offers.
What action must MyCo take to meet this business requirement?
A. Create a Facebook post
B. Place a paid ad
C. Make a call
D. Send an email
Question 2
U+ Bank recently introduced a new credit card offer, Platinum Plus, for its premium customers. As the bank has some financial targets to meet, the business has decided to boost the Platinum plus card.
As a decisioning consultant, how can you ensure that the Platinum Plus offer is prioritized over other offers?
A. Increase the context weight of the Platinum Plus card.
B. Increase the starting propensity of the Platinum Plus card.
C. Increase the action value of the Platinum Plus card.
D. Increase the business weight of the Platinum Plus card.
Question 3
U+ Bank has launched a new credit card for all customers with a premium bank account. As a decisioning consultant, you need to create actions that involve the full customer life cycle: marketing, sales, and service.
Which two valid actions do you create? (Choose Two)
A. 1% cash back credit card
B. Credit card status
C. No annual fee credit card
D. Credit card number
Question 4
DRAG DROP
The U+ Bank marketing department wants to leverage the next-best-action capability of Pega Customer Decision Hub on its website to promote new offers to each customer.
Place the events in the sequential order.
Question 5
Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach.
The company is introducing a new data plan.
To offer the new data plan, what must the mobile company focus on when implementing the Next-Best-Action paradigm?
A. Customer relevancy and business profitability
B. Meet the quarterly targets regardless of customer needs
C. Offer the new retention plan for all customers in a certain region
D. Maximize customer churn for low-value customers
Solutions:
| Question 1 Answer: D | Question 2 Answer: A | Question 3 Answer: B,C | Question 4 Answer: Only visible for members | Question 5 Answer: A |
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