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Salesforce Arch-301 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Solution Design and Architecture Strategy | - Scalable Solution Design
|
| B2B Solution Architecture Foundations | - B2B Commerce Architecture
|
| Integration and Data Architecture | - System Integration Patterns
|
| Security and Identity | - Access Control
|
Salesforce Certified B2B Solution Architect Sample Questions:
Question 1
Ohana Cirrus (OC) has around 1,500 support agents working in its global support center operating 24/7 across multiple channels. This center handles around 30,000 cases per day. OC currently uses a custom-developed solution to manage customer complaints and is planning to replace it with a new Salesforce solution. The current system contains more than 250 million records including some still being processed.
Which three recommendations should a Solution Architect suggest to migrate to the new application in the most efficient manner?
Choose 3 answers
A. Migrate all complaint records m the Case object to provide a 360-degree customer view.
B. Use an interface to copy data from the legacy complaint system to Salesforce using a scheduled MuleSoft batch.
C. Migrate archived data to Heroku and active and semi-active data to Salesforce.
D. Use an EU tool that uses the Salesforce Bulk API to migrate the data from the legacy system to the new system.
E. Use Deferred Sharing Calculations to avoid record sharing calculations during data migration.
Question 2
Universal Containers is in the process of implementing CPQ and Billing whileintegrating with ERP for order fulfillment. The Development team is looking to gather regular feedback from the business stakeholders through each sprint. Also, supporting an Agile methodology, they have agreed on a reasonable amount of flexibility in requirements during the course of the project.
Which area should a Solution Architect look to receive feedback on at the earliest?
A. Product and Pricing structure setup in CPQ
B. Pricing sync between CPQ and ERP
C. Modifications required to ERP for integration purposes
D. Invoice capabilities in ERP to accommodate billing
Question 3
Universal Containers (UC) is undergoing a multi-year digital transformation across its Sales, Marketing, Fulfillment, and Accounting channels. Based on UC's initial success using MuleSoft's API-led approach as its integration strategy, UC chose Salesforce for its transformation. The Solution Architect assigned to the project has just begun pre-planning for the first phase with UC's Implementation team.
Which document should the Solution Architect ask for to get an overview of the customer's current infrastructure so they can begin the first phase of the digital transformation?
A. A Salesforce ERD Document complete withfield definitions
B. A future state roadmap detailing all of the implementation phases
C. A MuleSoft Application Document complete with integration patterns
D. A Reference Architecture Diagram complete with system of record notation
Question 4
Universal Containers (UC) uses Marketing Cloud and recently added Sales Cloud to manage its business activities, as well as B2B Commerce to redesign its website. Today, a lead is created each time a customer leaves the site without finalizing their purchase. The number of leads created is increasing and representatives can no longer meet their callback deadlines.
With the new website, UC wants to increase the number of finalized sales and offer similar products to customers while reducing the Sales team's workload. Sales representatives should only call back customers if there is an upsell or cross-sell opportunity.
Which three recommendations should a Solution Architect make to meet these needs' Choose 3 answers
A. Createan opportunity when a customer clicks a cross-sell or upsell email link.
B. Set up lead nurturing with Marketing Cloud and automate emails through journeys.
C. Send automated emails in Sales Cloud with discounted offers to customers who abandoned their cart.
D. Stop creating leads in Sales Cloud for abandoned carts.
E. Put all leads from the abandoned carts in a queue.
Question 5
Universal Containers (UC) uses Sales Cloud, Service Cloud, and Experience Cloud. The implementation was completed 5+ years ago, and Service Cloud users are now expressing dissatisfaction with system performance. A custom Visualforce page was developed to show relevant data to Experience Cloud users.
The same page is used by the Support team but displays more information based on their profile. UC has a small internal Support team for Salesforce that periodically enables new features in production.
Which best practice should the Solution Architect recommend to avoid these types of issues in the future?
A. Assess the level of technical debt and test new features with the Product team in a Developer sandbox.
B. Assess the level of technical debt and test new featuresin a sandbox before enabling in production.
C. Assess the level of data quality and test new features with a subset of users in production before enabling all users.
D. Assess the level of data quality and test new features with a pilot before enabling for all users.
Solutions:
| Question 1 Answer: C,D,E | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: B,D,E | Question 5 Answer: B |
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