Salesforce Certified Field Service Consultant : FS-Con-101

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Salesforce Certified Field Service Consultant Sample Questions:

1. in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers

A) Jobs can take longer than the available resources hours in a day.
B) jobs require multiple stages of work performedby different resources.
C) jobs require consecutive days of work and can span over weekends.
D) jobs need to be performed at the same site on the same day of the week.

2. A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to givethe dispatcher access to all relevant Midwest records? Choose 2 answers

A) Assign a new user territory and add each of the assigned service resources.
B) Create a new user territory associated with the Service Territory and dispatcher.
C) Configure and run the User Territory Sharing Job in Field Service Settings.
D) Add the resources assigned to the Service Territory's Member related list.

3. Universal Containers wants to identify which resources need more or fewer appointments.
Which Gantt chart filter option should a Consultant recommend to provide this information?

A) Select Sort by Average Utilization on the Resources Tab.
B) Select Travel Time and Breaksas skills on the Skills Tab.
C) Select Date Resolution on the Hours Tab.
D) Select Hours, Absences and Overtime on the Utilization Tab.

4. Universal Containers wants to dispatchemergency work identified throughout the day that needs to be completed before lower-priority work.
What should the Consultant recommend to meet this requirement?

A) Define a Global Optimization job to run hourly.
B) Create a custom Gantt action to call an Apex class to reschedule appointments.
C) Apply the Reshuffle action within the Gantt.
D) Write a batch Apex class to unschedule low priority work orders.

5. Dispatchers at Universal Containers wantto ensure resources assigned to a Work Order have the appropriate level of expertise.
What should a Consultant implement to accomplish this requirement?

A) Define Skills, Set up Skill Requirements, Set up Resource Skills
B) Set up Service Locations, Set up Location Skills, Define Work Types
C) Define Work Types, Define Work Order Status, Set up Resource Skills
D) Set up Skill Requirements, Define Work Types, Set up Routing Rules

Solutions: