IBM 000-586 : IBM Case Manager V5.1

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IBM 000-586 Exam Syllabus Topics:

IBM Case Manager V5.1 Sample Questions:

1. What is the key difference between case management and business process management?

A) Cases tend to be predictable and rely on system control or business rule based control flow.
B) Cases may not always involve human participation, while a business process solution always require human interaction.
C) The emphasis of case management is on designing a step by step procedure to solve a business problem; the emphasis of business process management is on designing a flexible solution for knowledge workers to solve a repeatable problem.
D) In case management, the business problem is solved by a knowledge worker using tasks that may have been modeled; in business process management, the business problem is always solved by following a modeled process.

2. Which statement best describes Case Analyzer reporting?

A) It contains out of the box reports that are limited to active cases.
B) It contains out of the box reports for both active and completed cases.
C) No out of the box reports are supplied.
D) It contains out of the box reports that are limited to completed cases.

3. How is integration with ICM accomplished?

A) Using ICM C++ APIs, REST APIs, Java APIs, ICM Client side integration, and Process Engine workflow.
B) Using REST APIs, Java APIs, and Process Engine workflow.
C) Using REST APIs, Java APIs, ICM Client side integration, and Process Engine workflow.
D) Using REST APIs, Java APIs, ICM Client side integration, ICC Feeds, and Process Engine workflow.

4. Which two items are always part of a case management solution? (Choose two.)

A) System integrations
B) Analytics
C) Database lookups
D) Process fragments
E) Content objects

5. There are three levels of security when configuring a business space page. There are View and Edit access rights. What is the third security level that gives users "special permissions" for things like assigning access rights to groups of users.

A) Super User
B) Administrator
C) Owner
D) Specialist

Solutions: