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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

A) Incoming messages have a custom filter.
B) An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
C) Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
D) The configured frequency to retrieve emails is too long.

2. You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

A) A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.
B) Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.
C) A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.
D) There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.

3. Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

A) Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
B) Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.
C) Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
D) In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
E) Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.

4. Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A) In includes a preview option for all standard and custom object pages.
B) It requires the use of a sandbox to modify the fields associated with standard and custom objects.
C) It requires proper permissions to use the tools and additional permissions to edit the desired object.
D) It allows edits to dashboard pages.

5. Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

A) Lock the Profile Option for editing.
B) Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
C) Select View > Detach.
D) Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
E) Modify the Profile Value and save.
F) Unlock and publish the new selected profile value.

Solutions: