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Avaya 3001 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance, Upgrades & Troubleshooting | 20% | - Software & Firmware Upgrades - Common Fault Diagnosis & Resolution - Log Analysis and Diagnostics - Backup and Restore Procedures |
| Networking & SCN | 15% | - IP Trunks and Media Path - Small Community Networking (SCN) - DHCP, DNS and QoS Configuration |
| System Configuration & IP Office Manager | 25% | - Installation and Initial Setup - Trunk Configuration (Analog, ISDN, SIP) - User, Group and Extension Configuration - Short Codes and ARS Dial Plans |
| IP Office System Architecture & Hardware | 20% | - Licensing and Edition Types - SD Card Management and File Structure - IP500v2 and IP500 Control Units - Expansion Modules and Cards |
| Voice Messaging & Applications | 20% | - VoiceMail Pro Installation & Setup - ContactStore Call Recording - System Status & Monitoring Tools - Embedded Voicemail Configuration |
Avaya IP Office Configuration and Maintenance Sample Questions:
Question #1
Which applications are provided with an IP Office Application Server DVD? (Choose two.)
A. Monitor
B. IP Office Manager
C. VoiceMail Pro
D. one-X@ Portal
E. System Status Application
Question #2
What is the maximum number of digital stations that would be supported on an IP500 chassis with three DS cards and a combo card?
A. 30
B. 32
C. 24
D. 48
Question #3
From which application are log files required for escalating issues to Avaya support?
A. Customer Call Status
B. System Monitor
C. Manager Report
D. SMDR
Question #4
What is the format for an ARS short rode to dial a telephone number on a SIP line with Trunk ID 20?
A. Number: N
Telephone Number: N"@sipprpvider.com"
Feature: Dial
Line Group 20
B. Number: N;
Telephone Number: N"sipprpvider"
Feature: Dial
Line Group 20
C. Number: N;
Telephone Number: N"@sipprpvider.com"
Feature: Dial Line Group 20
D. Number: N;
Telephone Number: Nsi7204441000
Feature: Dial
Line Group 20
Question #5
What information must be collected to document a failed incoming call to a group from an automated attendant? (Choose two.)
A. Auto attendant WAVE file
B. IP Office and VoiceMail Pro traces
C. Line circuit ID
D. Network packet sniff from the IP Office port
E. IP office configuration file and VoiceMail Pro call flow
Solutions:
| Question #1 Correct Answer: C,D | Question #2 Correct Answer: A | Question #3 Correct Answer: B | Question #4 Correct Answer: C | Question #5 Correct Answer: B,E |


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