Avaya 74970X : Avaya Oceana® Solution Support Exam

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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

Question #1
Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which Avaya Oceana core component?

A. Unified Collaboration Model (UCM)
B. Call Server Connector (CSC)
C. Engagement Designer (ED)
D. Unified Collaboration Administration (UCA)

Question #2
When a customer wants to perform a backup of the Avaya Oceana solution, which three actions must they take? (Choose three.)

A. Backup Avaya Aura Session Manager.
B. Backup Omni channel Cache DB.
C. Backup Avaya Control Manager DB.
D. Backup UCA Store Service.
E. Backup Cluster# 1 Snap-in's SVAR files.

Question #3
Which statement describes the function of the Unified Collaboration Model (UCM)?

A. It is a normalized model for all resources and Interactions that provides states for resources and interactions.
B. It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.
C. It is an enterprise workflow model to orchestrate the omni-channel Interaction flow.
D. It is an agent selection component based on attribute matching across all channels.

Question #4
To check Context ID in Context Store for the Avaya Aura Experience Portal record, which two tools can be used to run queries on Context Store? (Choose two.)

A. Web Browser
B. CS TOOL
C. SERVICE MAP
D. POSTMAN

Question #5
In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)

A. Service Logs
B. PU Logs
C. Provider Logs
D. Agent Browser logs
E. System Logs

Solutions: