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Apple 9L0-415 : OS X Support Essentials 10.9

9L0-415

Exam Code: 9L0-415

Exam Name: OS X Support Essentials 10.9

Updated: Nov 04, 2026

Q & A: 218 Questions and Answers

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Apple 9L0-415 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Installation and Configuration18%- Update and upgrade OS X
- Set up initial configuration
- Install OS X Mavericks
Topic 2: System Maintenance and Troubleshooting15%- System logs and recovery tools
- System startup and recovery
- Diagnose hardware and software issues
Topic 3: Network Configuration17%- Network protocols and troubleshooting
- File sharing and remote access
- Configure network services
Topic 4: Applications and Processes15%- Launch services and frameworks
- Application compatibility
- Manage applications and processes
Topic 5: File Systems and Storage15%- HFS+ and Core Storage
- File system maintenance
- Disk Utility and volume management
Topic 6: User Accounts and Security20%- Keychain and permissions
- FileVault and system security
- Manage user and group accounts

Apple OS X Support Essentials 10.9 Sample Questions:

Question #1
You have a Mac OS X v10.6.8 computer that has several user accounts. If you install OS X Mountain Lion without first erasing the target volume, what will happen to the 10.6.8 operating system and the existing user accounts?

A. The Installer replaces the 10.6.8 OS with Mountain Lion. It archives the user accounts, but they can be restored manually.
B. The Installer archives the 10.6.8 OS and installs Mountain Lion. It maintains the user accounts.
C. The Installer erases the 10.6.8 OS and installs Mountain Lion. It archives the user accounts, but they can be restored manually.
D. The Installer upgrades the 10.6.8 OS to Mountain Lion. It maintains the user accounts.


Question #2
From your OS X user account that has iCloud enabled, how can you open a TextEdit document that you stored in iCloud?

A. In TextEdit, choose Open from the File menu, click iCloud, and then select the document that you want to open.
B. In Finder, select iCloud > Open from the Go menu, and then select the TextEdit app and the document that you want to open.
C. From the iCloud pane of System Preferences, select the TextEdit app and the document that you want to open.
D. From the Applications folder, open the iCloud app, and then select the TextEdit app and document that you want to open.


Question #3
FileVault 2 protects the entire system volume and all its data by using strong XTS- AES 128 encryption. During system startup, a FileVault-enabled user must enter her password to decrypt the system volume.

A. How does FileVault 2 protect a user's data?
B. How does the Secure Empty Trash feature in Finder work?
C. How does the OS X built-in firewall work?
D. Where are application preferences stored?


Question #4
When an OS X computer starts up and a standard user logs in, in what order do the three components below launch?

A. 1. launch daemons
2.launch agents
3.login items
B. 1. launch agents
2.login items
3.launch daemons
C. 1. login items
2.launch agents
3.launch daemons
D. 1. launch daemons
2.login items
3.launch agents


Question #5
What's the easiest method in OS X to configure VPN settings?

A. The easiest method to configure VPN settings is to use a configuration profile containing all the relevant VPN setup information.
B. The Archive option in the Finder creates compressed zip archive files.
C. The Setup Assistant process guides a user through initial configuration of OS X Mavericks.
D. The Disk Utility Verify and Repair feature is used to verify or repair the partition scheme and directory structure of a volume. These elements contain the information used tolocate files and folders on the volume.


Solutions:

Question #1
Correct Answer: D
Question #2
Correct Answer: A
Question #3
Correct Answer: A
Question #4
Correct Answer: D
Question #5
Correct Answer: A

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