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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuration and Customization | 15% | - Reporting and analytics for public sector - Lightning Experience customization - Constituent engagement portal configuration - Workflow and approval processes |
| Best Practices and Governance | 10% | - Performance optimization - Accessibility and compliance standards - Public sector implementation best practices |
| Public Sector Solutions Overview | 15% | - Key use cases and common scenarios - Government and Public Sector industry fundamentals - Salesforce Public Sector Solutions product positioning |
| Government Community Cloud | 20% | - Constituent engagement features - GCC features and capabilities - Permitting and licensing capabilities - Case management for government |
| Public Sector Data Model | 20% | - Case and investigation management - Service territory and location-based services - Constituent and household data model - Permit and license object relationships |
| Implementation Considerations | 20% | - Data migration considerations - User adoption strategies - Security and compliance requirements - Integration patterns for government systems |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
1. A customer wants to implement a customer community. Authenticated users will be able to log cases, manage their account and contact information, and apply/view their grant applications.
What two security settings should be configured to ensure the community is secure and no extra information is available to the authenticated community users?
A) Set up Sharing Rules to grant authenticated users access to their Cases, Applications, and Accounts
B) Set up Sharing Sets to grant authenticated users access to their Cases, Applications, and Accounts
C) Set Org-Wide Defaults for External Users to Hidden for everything
D) Set Org-Wide Defaults for External Users to Private for everything
2. Bobahaven is using Salesforce Public Sector Solutions (PSS), specifically the Licenses, Permits, and Inspections (LPI) modules. These are built on custom objects like Permit Application, not standard Case management. They are also aiming to:; Track SLA performance; Identify applications at risk of breaching SLA; Resolve delays proactively to improve constituent experience What should a technical consultant recommend to Bobahaven to solve this problem?
A) Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.
B) Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
C) Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
D) Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.
3. A county wants to monitor whether permit applications meet legally required processing deadlines. Supervisors need automatic notifications whenever an application exceeds its target completion date. Which feature should be implemented?
A) Opportunity Splits
B) Forecast Categories
C) Price Books
D) Entitlements with Milestones
4. An Administrator at a government agency has created a new version of their "Business Re- Opening" Inspection by cloning and updating the Action Plan Template. However, upon selecting the "Business Re-Opening" Action Plan, the inspection generated is still based on the old Action Plan Template. What is most likely the reason for this issue?
A) The new Action Plan Template has the same name as the previous template.
B) The new Action Plan Template has not been activated
C) The Inspection Type has not been updated with the new Action Plan Template.
D) The Inspection Type must also be cloned to create a new version for users to select.
5. A licensing office wants supervisors to monitor application workload by processing stage. The dashboard should update automatically throughout the day as staff complete reviews. Which reporting strategy best meets this requirement?
A) Create separate list views for every processing stage
B) Build nightly Batch Apex reports
C) Export data every afternoon into spreadsheets
D) Create summary reports grouped by application stage and display them in dashboards
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: D |


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