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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Topic 2: Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Topic 3: Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Topic 4: Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Topic 5: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 6: Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Topic 7: Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Topic 8: Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Topic 9: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
SAP Certified - SAP Field Service Management Sample Questions:
1. The Service Workflow guides a dispatcher in the process from creating to dispatching and closing service orders.
Choose the correct answer.
A) False
B) True
2. Which of the following are examples of when business rules can be used?
There are three correct answers.
A) Sending notifications
B) Assigning a workflow to an activity
C) Attaching smartforms to activities
D) Customizing screen configurations
3. A Company in SAP Field Service Management uses a repository of master data which is shared between all companies within the account Choose the correct answer.
A) False
B) True
4. How does the RISE with SAP Methodology Dashboard contribute to maintaining a clean core?
There are two correct answers.
A) By aligning organizational strategies
B) By ensuring code noncompliance is addressed
C) By offering upgrade preparation insights
D) By providing real-time customer feedback
E) By boosting marketing efforts
5. Customer use self-service through the portal and the chat assistant.
Choose the correct answer.
A) False
B) True
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,B,C | Question # 3 Answer: A | Question # 4 Answer: B,C | Question # 5 Answer: B |


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