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ServiceNow CIS-APM : Certified Implementation Specialist - Application Portfolio Management

CIS-APM

Exam Code: CIS-APM

Exam Name: Certified Implementation Specialist - Application Portfolio Management

Updated: Aug 23, 2026

Q & A: 30 Questions and Answers

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About ServiceNow CIS-APM Exam

How to book the Certified Implementation Specialist - Application Portfolio Management (CIS APM) Exam

Each candidate has the option of taking the exam at an Accredited Testing Center or as an online-proctored test during the registration process. The Certified Implementation Specialist exam is carried out in both testing venues via a clear, friendly user interface tailored for ServiceNow tests. The testing network for Kryterion is worldwide and all locations provide a secure, comfortable testing environment. At a specific date and time, candidates register for the exam, so there is no waiting and a seat in the testing center is reserved. As an online-proctored exam, each candidate can also choose to take the examination. This testing environment allows an applicant if certain conditions are met, to take the test on his or her own method.

Subject to availability, appointments can be made in advance or on the actual test day. To register and to sign up for the CIS APM exam test, please visit WebAssessor. For this test, online proctoring is available. Every applicant must register for the exam through the ServiceNow Webassessor website using a voucher obtained by completing the implementation training prerequisite for Application Portfolio Management (APM). Voucher codes are non-transferable and only allow the applicant to sit for the Certified Implementation Specialist Application Portfolio Management Test.

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ServiceNow CIS-APM Exam Syllabus Topics:

TopicDetails
Topic 1
  • Introduction: This topic measures the skills of ServiceNow APM Implementers in understanding the foundational concepts of Application Portfolio Management, including key plugins, roles, CSDM (Common Service Data Model), maturity models, and recognizing an APM customer needs.
Topic 2
  • Fundamentals: In this topic, the CIS-APM exam evaluates the knowledge of the core concepts, features, and benefits of Application Portfolio Management within ServiceNow. ServiceNow APM Implementers must display a deep understanding of the APM application and how it supports enterprise-wide decision-making.
Topic 3
  • Advanced Rationalization: This topic measures the expertise of aspiring ServiceNow APM Implementers in advanced rationalization strategies, including technology portfolio management, technology reference models, software and hardware lifecycle management, and application cost models. ServiceNow APM Implementers must demonstrate the ability to create and manage sophisticated application roadmaps and compliance governance.
Topic 4
  • Basic Rationalization: This CIS-APM exam topic assesses the understanding of the rationalization process, including application scoring, business capability mapping, demand management, and ITSM integration. ServiceNow APM Implementers need to showcase their ability to streamline application portfolios through effective basic rationalization techniques.
Topic 5
  • Applications Under Management: The focus here is on evaluating the ability to manage application inventory, categorization, data certification, and related architectural artifacts. ServiceNow APM Implementers must demonstrate proficiency in overseeing the value-driven management of applications within a portfolio.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-apm-implementation-blueprint.pdf

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What is the duration, language, and format of the Certified Implementation Specialist - Application Portfolio Management (CIS APM) Exam

  • Number of questions: 30

  • Passing score: 70%

  • Duration of Exam: 60 minutes

  • Multiple Select (select all that apply) There are at least four possible answers for any multiple-select question on the exam. How many responses should be selected will be mentioned in the question. The applicant taking the exam checks the reaction choices and chooses ALL answers that answer the question correctly. There are two or more correct answers to multiple-select questions.

  • Examination platform: Online proctored or on-site

  • Format: Multiple Choice (single answer) There are at least four possible answers for every multiple-choice question on the test. The applicant taking the exam checks the reaction choices and chooses the one reaction to answer the question most correctly.

  • Language of Exam: English

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CIS-APM - Certified Implementation Specialist - Application Portfolio Management
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