PDF Version DemoCertification Path of ServiceNow Certified CIS CSM
ServiceNow requires the completion of the following prerequisite training course(s) in preparation for the Certified Implementation Specialist - Customer Service Management exam:
- Customer Service Management Fundamentals
- Get Started with Now Create
- ServiceNow Fundamentals
- Customer Service Management Implementation
- ServiceNow Platform Implementation
- CMDB Fundamentals
Who should take the ServiceNow Certified CIS CSM
The Certified Implementation Specialist - Customer Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Customer Service Management Certified Implementation Specialist.
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf
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The following will be asked from you in the SERVICENOW CIS-CSM exam dumps:
- Implementation solutions that work in conjunction with baseline application functionality
- Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability
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ServiceNow CIS-CSM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: CSM Configuration | 38% | - Routing and Assignment
|
| Topic 2: CSM Foundational Data Model | 27% | - Contracts and Entitlements
|
| Topic 3: CSM Best Practices and Knowledge Management | 10% | - CSM Best Practices
|
| Topic 4: Case Management | 17% | - Case Digests and Service Definitions
|
| Topic 5: CSM Workspace, Portals, Service Catalog, Analytics, and Reporting | 8% | - Platform Analytics and Reporting
|
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