The Beryl Institute CPXP : Certified Patient Experience Professional

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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

Question #1
Which is the BEST method to motivate staff to make patient-centered changes?

A. Post organizational scores in the lobby.
B. Invite a former patient to share his or her story.
C. Read a patient complaint letter.
D. Post department and unit scores in the breakroom.

Question #2
Which is the BEST description of a histogram?

A. A chart that shows the proportion of an item that makes up a series of data points
B. A continuous line that represents the frequencies of scores within a class interval
C. A visual representation of the frequency distribution where the frequencies are represented by bars
D. A chart with categories organized vertically on the y-axis and values shown horizontally on the x-axis

Question #3
Which of the following play a preeminent role in molding strategic targets, resource allocation, and performance monitoring plans that support an organization ' s vision?

A. Organizational behavior management
B. Organizational policies and procedures
C. Performance coaching
D. Strategic analytics

Question #4
What is the BEST way to engage physicians in improving the patient experience?

A. Ensure they understand the goals of the institution.
B. Create a meaningful physician recognition program.
C. Explain to the physicians about value in health care.
D. Review all the negative comments that they receive.

Question #5
A clinician ' s understanding of which factors has the GREATEST effect on their ability to manage a patient ' s care and anticipate the outcome of treatment?

A. The patient ' s attitudes, preferences, and personal values
B. The attitude of the patient ' s family toward the patient
C. The patient ' s attitudes about the diagnosis, care, and treatment
D. The clinician ' s personal attitudes, preferences, and personal values

Solutions: