EXIN EX0-117 : ITIL Foundation (syllabus 2011)

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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which of the following is NOT an objective of service transition?

A) To ensure that a service can be operated, managed and supported
B) To provide training and certification in project management
C) To provide quality knowledge and information about services and service assets
D) To plan and manage the capacity and resource requirements to manage a release

2. The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?

A) Identification of risk, analysis and management of the exposure to risk
B) Training in risk management for all staff and identification of risks
C) Control of exposure to risk and investment of capital
D) Training of all staff and investment of capital

3. Who is responsible for defining metrics for change management?

A) The change advisory board (CAB)
B) The change management process owner
C) The continual service improvement manager
D) The service owner

4. Which of the following are sources of best practice?
1.Academic research
2.Internal experience
3.Industry practices

A) 1 and 3 only
B) All of the above
C) 1 and 2 only
D) 2 and 3 only

5. In terms of adding value to the business, which one of the following describes service operation s contribution?

A) Measures for optimization are identified
B) The cost of the service is designed, predicted and validated
C) Service value is modeled
D) Service value is visible to customers

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