Salesforce FS-Con-101 : Salesforce Certified Field Service Consultant

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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants to ensure that Service Appointments are only assigned toActive Resources.
Which configuration should a Consultant recommend for the Scheduling Policy?

A) Preferred Resources
B) Match Boolean
C) Required Resources.
D) Match Fields

2. Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?

A) Assign a high efficiency score.
B) Check 'Keep TheseAppointments Scheduled'.
C) Include a Match Fields work rule.
D) Link rules to Relevance Groups.

3. Universal Containers wants to identify which resources need more or fewer appointments.
Which Gantt chart filter option should a Consultant recommend to provide this information?

A) Select Sort by Average Utilization on the Resources Tab.
B) Select Travel Time and Breaksas skills on the Skills Tab.
C) Select Date Resolution on the Hours Tab.
D) Select Hours, Absences and Overtime on the Utilization Tab.

4. Universal Containers occasionally needs to use two Technicians to complete a job, however the Technicians can be onsite at different times.
How should a Consultantimplement this process?

A) Create two Service Appointments and set the Early Start to the Start Time of the first Service Appointment.
B) Create one Service Appointment and add two Required Resources.
C) Create two Service Appointments and assign two different Resources.
D) Create one Service Appointment and schedule two Resources.

5. universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time.
How should the consultant make this requirement?

A) Create a work rule with two required skills
B) Create a crew with two technicians
C) Create a two-service crew

Solutions: