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HP HP2-B110 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solutions, Services and Business Growth | 15% | - Supplies Lifecycle Management - Building Long-Term Customer Relationships - HP Instant Ink and Subscription Models |
| Topic 2: Handling Objections and Competitive Positioning | 15% | - Addressing Cost Concerns - Warranty and Legal Considerations - Countering Third-Party Supply Claims |
| Topic 3: HP Imaging and Printing Supplies Overview | 20% | - Environmental and Sustainability Benefits - Supply Technology and Innovation - HP Original vs. Non-HP Supplies |
| Topic 4: Customer Needs and Sales Strategy | 25% | - Value Proposition and Cost-per-Page Analysis - Identifying Customer Printing Requirements - Demonstrating Quality, Reliability and Security |
| Topic 5: Product Portfolio and Compatibility | 25% | - Maintenance Kits and Accessories - Matching Supplies to Printer Models - Ink Cartridges and Toner Cartridges - Paper and Specialty Media |
HP Selling HP Imaging and Printing Supplies Sample Questions:
1. What is a risk of using counterfeit cartridges?
A) Customers generally pay more for counterfeit cartridges.
B) Counterfeit products can damage a printer.
C) HP will bring legal action against customers who use counterfeit cartridges.
D) Counterfeit cartridges generally produce print documents with unacceptable quality.
2. According to the 2013 Spencer Lab laser study approximately what percent of non-HP toner cartridges, on average, produced print quality that was of limited or of no use?
A) 10%
B) 97%
C) 42%
D) 70%
3. According to the InfoTrends 2011 report, what percentage of remanufactured cartridges will ultimately be thrown away?
A) 12% ink and 11% toner
B) 33% ink and 12% toner
C) 92% ink and 91% toner
D) 59% ink and 59% toner
4. Which statement is true regarding multi-pack ink cartridges?
A) The customer can save over 30%.
B) They offer better value to customers who print a lot.
C) They are designed specifically for home users.
D) They should only be sold to small-to-medium sized customers.
5. Where is the security label on a laser cartridge?
A) Only on the bottom
B) Only on the top
C) Always on the tear strip
D) Randomly placed on the packaging
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: C |


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