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HP HP2-B110 : Selling HP Imaging and Printing Supplies

HP2-B110

Exam Code: HP2-B110

Exam Name: Selling HP Imaging and Printing Supplies

Updated: Aug 16, 2026

Q & A: 69 Questions and Answers

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HP HP2-B110 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Solutions, Services and Business Growth15%- Supplies Lifecycle Management
- Building Long-Term Customer Relationships
- HP Instant Ink and Subscription Models
Topic 2: Handling Objections and Competitive Positioning15%- Addressing Cost Concerns
- Warranty and Legal Considerations
- Countering Third-Party Supply Claims
Topic 3: HP Imaging and Printing Supplies Overview20%- Environmental and Sustainability Benefits
- Supply Technology and Innovation
- HP Original vs. Non-HP Supplies
Topic 4: Customer Needs and Sales Strategy25%- Value Proposition and Cost-per-Page Analysis
- Identifying Customer Printing Requirements
- Demonstrating Quality, Reliability and Security
Topic 5: Product Portfolio and Compatibility25%- Maintenance Kits and Accessories
- Matching Supplies to Printer Models
- Ink Cartridges and Toner Cartridges
- Paper and Specialty Media

HP Selling HP Imaging and Printing Supplies Sample Questions:

1. What is a risk of using counterfeit cartridges?

A) Customers generally pay more for counterfeit cartridges.
B) Counterfeit products can damage a printer.
C) HP will bring legal action against customers who use counterfeit cartridges.
D) Counterfeit cartridges generally produce print documents with unacceptable quality.


2. According to the 2013 Spencer Lab laser study approximately what percent of non-HP toner cartridges, on average, produced print quality that was of limited or of no use?

A) 10%
B) 97%
C) 42%
D) 70%


3. According to the InfoTrends 2011 report, what percentage of remanufactured cartridges will ultimately be thrown away?

A) 12% ink and 11% toner
B) 33% ink and 12% toner
C) 92% ink and 91% toner
D) 59% ink and 59% toner


4. Which statement is true regarding multi-pack ink cartridges?

A) The customer can save over 30%.
B) They offer better value to customers who print a lot.
C) They are designed specifically for home users.
D) They should only be sold to small-to-medium sized customers.


5. Where is the security label on a laser cartridge?

A) Only on the bottom
B) Only on the top
C) Always on the tear strip
D) Randomly placed on the packaging


Solutions:

Question # 1
Answer: B
Question # 2
Answer: C
Question # 3
Answer: C
Question # 4
Answer: B
Question # 5
Answer: C

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