HP HP2-B25 : HP LaserJet Solutions

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HP LaserJet Solutions Sample Questions:

1. What is the first phase of Troubleshooting Methodology?

A) define the symptom
B) develop a solution path
C) prioritize probable causes
D) using gathered information to determine the problem cause

2. Certpaper.com has a Color LaserJet 1500 printer with no tool box installed on the PC. The printer has stopped working and the 'Go', 'Ready' and 'Attention' lights are on steady. What would you do to identify the cause?

A) Have the customer installs the drivers and check their status.
B) Have the customer installs the Toolbox to check the error.
C) Inform the customer that they will not be able to check the issue and help them schedule a tech to come and isolate the issue.
D) Have the customer press and hold the 'Go' and 'Job Cancel' buttons to check the secondary error code.

3. Which tool should customers use to check whether they can connect to a network printer?

A) Windows Printer Troubleshooter
B) Windows Task Manager
C) Device Manager in the Administrator menu
D) Command prompt and ping command

4. A jam message can locate a jam: and often identify the cause of the jam. Which paper path component activates the jam message?

A) rollers
B) trays
C) flags
D) sensors

5. Which paper path component prevents multiple sheets of paper from being fed into the printer?

A) separation pad
B) switchback assembly
C) feed guide assembly
D) pickup rollers

Solutions: