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ITIL ITIL-5-Foundation : ITIL Foundation (Version 5)

ITIL-5-Foundation

Exam Code: ITIL-5-Foundation

Exam Name: ITIL Foundation (Version 5)

Updated: Oct 16, 2026

Q & A: 80 Questions and Answers

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ITIL ITIL-5-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • Value Co-Creation and Service Relationships: Explores how value is created collaboratively between providers, consumers, and stakeholders while balancing outcomes, costs, risks, and experience.
Topic 2
  • Value Stream Mapping and Management: Teaches how to identify, map, and optimize value streams to improve flow, reduce bottlenecks, and enhance delivery outcomes.
Topic 3
  • The Digital Product and Service Lifecycle: Covers the eight-stage lifecycle model from Discover through Retire replacing ITIL 4's service value chain with end-to-end guidance.
Topic 4
  • The ITIL Service Value System (SVS): Explains how guiding principles, governance, value chain activities, and continual improvement work together as one integrated framework.
Topic 5
  • Continual Improvement Model: Covers the seven-step structured approach for driving and sustaining organizational improvement over time.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154

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ITIL Foundation (Version 5) Sample Questions:

Question #1
Which of the following is an example of access to resources ?

A. A supplier delivers new laptops to the customer's office
B. An employee attends a training session delivered by an instructor
C. A user is granted permission to use a cloud-based application
D. A technician performs on-site installation of equipment


Question #2
Which dimension of product and service management encourages analysing and decision-making based on understanding different levels of complexity?

A. Partners and suppliers
B. Information and technology
C. Organizations and people
D. Value streams and processes


Question #3
Which type of risk is imposed on consumers by a service?

A. The service provider ceasing to operate
B. Lack of staff availability in the consumer organization
C. Requirement for consumer staff training to use the service effectively
D. Failure of hardware owned and managed by the consumer


Question #4
Which of the following is a key success metric for the "transition" activity?

A. Service performance against the agreed SLA targets
B. Number and impact of transition errors
C. Speed of normal service restoration
D. Quality of the resources and services outsourced from suppliers


Question #5
Which of the following is NOT one of the digital product and service lifecycle management activities?

A. Acquire
B. Build
C. Discover
D. Agree


Solutions:

Question #1
Correct Answer: C
Question #2
Correct Answer: D
Question #3
Correct Answer: A
Question #4
Correct Answer: B
Question #5
Correct Answer: D

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ITIL-5-Foundation - ITIL Foundation (Version 5)
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