IBM M2040-642 : ICS Social Software Sales Mastery Test v2

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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What affects the value and strategy of Social Business for your customer?

A) Only Internet-based companies get value from Social Business.
B) The value of Social Business is the same for every customer.
C) Depends on their industry, where they are in that industry, what their key differentiators are.
D) The value is determined by how much they buy.

2. What is happening to an organization's business network?

A) Creating new sales potentials
B) Changing from the ground up
C) Related computer systems are only involved
D) Delivering on new promised Web 2.0 ideas

3. What is one of the best ways to engage your customers or employees to train them in a social and fun manner?

A) Social Gaming
B) Social Newsletters
C) Social Surveys
D) Social Analytics

4. What is one of the goals when first meeting with customers?

A) Ask them which products they are going to buy today
B) Determine how much budget they have
C) Provoke your customer to thought and action as to how Social Business is changing how we work.
D) Deliver high-pressure sales tactics to close the deal

5. What are the five IT areas that are listed as transformational technologies in IT?

A) Fortran, COBOL, Basic, C++, Java
B) Hardware, Database, Software, Web 2.0, XML
C) Vacuum tube, Transistor, RAM, vRAM, Quantum Effect
D) Mainframe, Departmental, PCs, Internet, Social

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