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Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 : AB-210

AB-210

Exam Code: AB-210

Exam Name: Accelerating Sales Pipelines with AI in Dynamics 365

Updated: Aug 21, 2026

Q & A: 91 Questions and Answers

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Microsoft AB-210 Exam Syllabus Topics:

SectionWeightObjectives
Extend and enhance sales solutions with AI10-15%- Configure reporting and visualization
- Monitor and optimize AI performance
- Implement collaboration features
- Deploy and manage AI agents
Optimize AI-driven sales workflows and insights20-25%- Configure Copilot for Sales
- Set up conversational intelligence
- Implement predictive scoring and relationship intelligence
- Configure Sales accelerator and work distribution
Configure Dynamics 365 Sales core features for AI15-20%- Configure security and access for AI features
- Design and configure sales data model
- Integrate Microsoft Power Platform components
- Set up core sales entities and relationships
Qualify and prioritize leads by using AI15-20%- Fine-tune predictive lead scoring models
- Implement Sales Qualification Agent
- Configure lead qualification processes
- Automate lead routing and prioritization
Develop deals by using intelligent opportunity research25-30%- Optimize opportunity management workflows
- Use AI for opportunity research and insights
- Deploy and configure Sales Close Agent
- Configure forecasting and goal management

Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 Sample Questions:

1. Your company is preparing sellers for complex enterprise opportunities.
The company wants sellers to gather relevant insights before initial account engagement.
You need to determine when using the Sales Research Agent is appropriate.
In which two scenarios are you able to use the Sales Research Agent? Each correct answer is a complete solution. Choose two.
NOTE: Each correct selection is worth one point.

A) Update opportunities with the results of the research that it does, including updating risk and importance criteria.
B) Analyze internal data sources only without querying the web if Bing search consent is disabled.
C) Engage automatically through emails to request information to allow you to research and understand the account.
D) Analyze business performance by asking questions and receiving an AI-generated blueprint and then iterating using follow-up questions on the canvas.


2. Hotspot Question
You are creating a business process flow named "Onboard new pet" to support onboarding of new clients for a pet care business.
A partially completed business process flow is shown in the following exhibit.
Use the drop-down menus to select the answer choice that completes each statement based on the information presented in the exhibit.
NOTE: Each correct selection is worth one point.


3. Sellers at a company require access to Dynamics 365 Sales from mobile devices.
Some sellers cannot access records after installing the sales mobile app.
You need to ensure that the sellers can use the mobile application.
Which two components should you configure? Each correct answer presents part of the solution.
Choose two.
NOTE: Each correct selection is worth one point.

A) Configure inbound and outbound profiles.
B) Configure mobile security roles.
C) Configure the mobile offline profile.
D) Assign appropriate user licenses.


4. You are configuring Copilot capabilities in Dynamics 365 Sales for a company.
After enabling Copilot, sellers report that the summary insight banner on Opportunities, Leads, and Accounts is missing key business context and history.
You need to ensure that the missing information is displayed.
Which action should you perform?

A) Enable AI insight cards in the Power Platform environment.
B) Configure predictive scoring.
C) Configure table auditing.
D) Configure the opportunity pipeline view settings.


5. A sales manager wants AI-generated forecasts but also requires representatives to adjust projections when unique business circumstances exist. Which statement is correct?

A) Manual adjustments are still supported.
B) Forecasts only use Excel spreadsheets.
C) AI forecasts cannot use CRM data.
D) AI forecasts eliminate manual forecasting.


Solutions:

Question # 1
Answer: B,D
Question # 2
Answer: Only visible for members
Question # 3
Answer: B,D
Question # 4
Answer: C
Question # 5
Answer: A

AB-210 Related Exams
AB-410 - Building Intelligent Applications
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