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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. What does db_mgr script do?

A) It rolls up the daily data into monthly statistics.
B) It runs a backup of the database to DVD.
C) It removes all old and outdated files from the system.
D) It stops and starts the database
E) It copies calling lists to *.old.

2. The implementation engineer has completed the pre-installation processes and has established the necessary connections for an Avaya Proactive Contact (APC. system. She is now ready to install the Proactive Contact software.
After installing the operating system, what is the next step required for the APC software installation?

A) Add ports to resource groups.
B) Install the Dialer software.
C) Install WebLM.
D) Plan system capacity.

3. What should the crontab of a secondary dialer have?

A) pds_maintenance
B) pds_maintenance, mts_maintenance and db_mainlenance
C) pds_maintenance and mts_maintenance
D) pds_maintenance and db_rnaintenance

4. Which three should you verify if a network connection error is suspected between the Avaya Proactive Contact 5.X server and the PG230RM? (Choose three.)

A) Verify you have an active flashing LED light on the front of the ENBC card indicating LAN activity.
B) Run lanscan and landiag and look for collisions and other errors on the internal network (lan0).
C) Verify that SWITCHTYPE is set to DIGITAL in /opt/avaya/pds/etc/master.cfg on the Avaya Proactive Contact server.
D) Verify the name (switch1) and IP address for the PG230RM matches between the /etc/hosts onthe AvayaProactiveContact server and in the Network Configuration page on the PG230RM (under the Current Internet Address).
E) Verify that there are four swif_dg processes running on the Avaya Proactive Contact server.

5. Which command would you use to test event services?

A) check_mts
B) check_pds
C) dataclient
D) enclient

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