Huawei HCSP-Presales-Service(AICC) V1.0 : H21-287_V1.0

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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

Question #1
The UAP (Unified Agent Platform) can be deployed as a web-based application, allowing agents to log in from a standard browser without installing thick client software.

A. False
B. True

Question #2
Which AICC feature directly supports the business goal of increasing revenue through cross-selling?

A. Real-time wallboard displays for supervisors.
B. Automated callbacks to reduce wait times.
C. CRM integration with screen pops that include product recommendations and customer history.
D. After-call work (ACW) state for wrapping up the call.

Question #3
For a high-volume contact center, which reporting metric, when analyzed over time, is the most critical indicator of whether the AICC solution is correctly sized for the agent workforce?

A. Agent Occupancy Rate
B. First Call Resolution (FCR)
C. Average Speed of Answer (ASA)
D. Number of interactions per day

Question #4
In AICC, what is the "customer journey"?

A. The route taken by a call through the network.
B. The training process for new agents.
C. The path a customer takes through the IVR menu during a single call.
D. The complete sequence of touchpoints a customer has with the contact center across all channels over time.

Question #5
In a geographically distributed AICC deployment, which network technology is used to create a secure, private network over the public internet to connect remote sites and agents?

A. Leased Lines (MPLS)
B. Virtual Private Network (VPN)
C. Public Internet without encryption
D. Local Area Network (LAN)

Solutions: