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HP HP2-B102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Imaging and Printing Portfolio Overview | - Print solutions and services ecosystem - Inkjet and Laser printing technologies - Printer and multifunction device categories |
| Customer Needs and Business Requirements | - Enterprise printing workflows and document management - Small and medium business printing needs - Cost optimization and efficiency drivers |
| Sales Fundamentals | - Solution mapping to customer requirements - Consultative selling approach - Basic competitive positioning |
| HP Value Proposition and Differentiation | - Reliability and total cost of ownership - Sustainability and environmental considerations - Security and managed print services |
HP Imaging and Printing Sales Fundamentals Sample Questions:
1. What is the benefit of having toner with a uniform particle size?
A) You can measure the toner more accurately and put the exact same amount in each cartridge,
B) It is instrumental in producing clear crisp images.
C) It is less messy.
D) It results in more colors
2. What does the HP Printing Sales Guide help resellers do?
A) create professional sales presentations
B) find which devices are discontinued
C) calculate their margin on each device, accessory, supply, and
D) determine the discounts that are available to them
3. What does the stored job feature allow you to do?
A) store a print job on the network until you decide to release it
B) store a print job on the printer until you decide to release it
C) store a print job on your computer until you decide to release it
D) store a print job on the server until you decide to release it
4. A network manager is in charge of a fleet of 155 imaging and printing devices The manager wants to know which devices are used the most in order to optimize usage by redeploying the imaging and printing fleet. Which tool should the network manager use to find this information efficiently?
A) HP Universal Print Driver
B) HPOXP
C) HP Embedded Webserver
D) HP Web Jetadmin
5. What are the two basic selling methods employed in imaging and printing sales? (Select two.)
A) Contractual
B) Commission
C) Group
D) Try and buy
E) Transactional
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: A,E |


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