Salesforce Certified Agentforce Specialist : AI-201

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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. After configuring and saving a Salesforce Agentforce Data Library (regardless of the data source), which components are automatically created and available in Data Cloud?

A) A data stream, a search index, and a retriever
B) A data pipeline, an indexing engine, and a query processor
C) A data connector, an analytics dashboard, and a workflow rule

2. Universal Containers (UC) wants to improve the efficiency of addressing customer questions and reduce agent handling time with AI- generated responses. The agents should be able to leverage their existing knowledge base and identify whether the responses are coming from the large language model (LLM) or from Salesforce Knowledge. Which step should UC take to meet this requirement?

A) Turn on Service AI Grounding, Grounding with Case, and Service Replies.
B) Turn on Service AI Grounding and Grounding with Knowledge.
C) Turn on Service Replies, Service AI Grounding, and Grounding with Knowledge.

3. Universal Containers (UC) wants to make a marketing newsletter and directly use data from five unrelated objects (two standard and three custom) in a prompt template. How should UC accomplish this?

A) Create a flex template and use the five objects as inputs.
B) Create a prompt template passing in special custom object that connects the records temporarily.
C) Create a prompt template-triggered flow to access the data from five objects.

4. An Agentforce Specialist builds a new Service Agent that uses a custom action built on a flow.
The agent has been tested in a sandbox and is now ready to deploy. What is a key consideration regarding the activation status of the agent in the production environment?

A) The agent will automatically be activated upon successful deployment.
B) The agent will be activated automatically only if the flow is also active.
C) The agent must be manually activated in production, regardless of its status in the sandbox.

5. An Agentforce at Universal Containers is trying to set up a new Field Generation prompt template. They take the following steps.
1. Create a new Field Generation prompt template.
2. Choose Case as the object type.
3. Select the custom field AI_Analysis_c as the target field.
After creating the prompt template, the Agentforce Specialist saves, tests, and activates it.
Howsoever, when they go to a case record, the AI Analysis field does not show the (Sparkle) icon on the Edit pencil. When the Agentforce Specialist was editing the field, it was behaving as a normal field.
Which critical step did the Agentforce Specialist miss?

A) They forgot to edit the Lightning page layout and associate the field to a prompt template
B) They forgot that the Case Object is not supported for Add generation as Feinstein Service Replies should be used instead.
C) They forgot to reactivate the Lightning page layout for the Case object after activating their Field Generation prompt template.

Solutions: