Salesforce Certified Platform Strategy Designer : Plat-UX-102

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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

Question #1
Cloud Kicks (CK) wants to drive more business, brand loyalty, and product awareness at its retail partner stores. CK would like to have the ability to effectively run promotions and optimize in-store visits. Which Salesforce product should be recommended for this business need?

A. Consumer Goods Cloud
B. Loyalty Cloud
C. Marketing Cloud

Question #2
Cloud Kicks ' primary business goal for its new customer acquisition program is to increase diversity. Which inclusive design tactic should help the company solve problems for the broadest possible audience?

A. Use Jobs to Be Done to increase empathy with the audience.
B. Solve for one, extend to many through a persona spectrum.
C. Hold focus groups with traditionally underrepresented participants.

Question #3
Cloud Kicks (CK) is creating a loyalty program to deepen the engagement of its customers. CK has arrived at a concept that meets its brief, but the developer remains skeptical. Which approach should the strategy designer take to get the developer ' s support?

A. Persuade the developer ' s boss and product manager to lend their support to the project, and the developer will likely come around.
B. Invite the developer to do their own research and come up with alternate potential solutions that meet the brief.
C. Create a persuasive story about the concept focusing on what the developer cares about and using their language.

Question #4
Cloud Kicks is going to conduct research with users of its products to better understand their needs. What are some safeguards that should be put in place to ensure the research is conducted ethically?

A. A code of conduct, ethics training, and a research data handling policy
B. A customer journey map, research scenario, and a RAID log
C. A hypothesis, project plan, and financial reimbursement for users

Question #5
A strategy designer creates a bridge from the project vision to product development through prioritization.
Which factor should be considered to minimize cost and maximize value?

A. Effort
B. Velocity
C. Usability

Solutions: