SAP Certified Support Associate - Incident Management with SAP BusinessObjects : C_BOSUP_90

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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. When would the SAP Support Desk provide support directly to a client holding a maintenance agreement with the partner?

A) For any Very High message forwarded by the partner.
B) If the client has a support agreement with both the partner and SAP for the same installation.
C) If the partner support consultants are on holiday.
D) For any Very High message raised outside of the defined business hours.

2. Which of the following sentences describes the process flow as depicted in the attached picture?

A) User reports an incident to partner Solution Manger which search for a solution in SAP Service Marketplace.
B) User reports an incident to SAP support Solution Manger which assigns a processor to find a solution.
C) Partner reports an incident to partner Solution Manger which assigns a processor to find a solution.
D) Partner reports an incident to SAP support Solution Manager which search for a solution in public forums.

3. You have decided to forward a message to the next support level.
What should you include in the message? (Choose two)

A) SAP Notes that have not been tested yet.
B) The steps which you performed to reproduce the issue.
C) All relevant information you have gathered.
D) Username and password in your internal message notice.

4. You have found an SAP Note related to a customer's message and would like to send this to the customer.
What status should the message be changed to?

A) Proposed Solution
B) Sent to Support
C) In Process
D) Sent to SAP

5. As you gain experience in solving messages you will also increase the amount of knowledge around the product.
How can you reference these solutions in the future?

A) Document solutions and share this information with your colleagues.
B) Each customer and message is unique so previous solutions are not useful.
C) Contact the customer to find out what the solution was for their solved message.
D) Keep the solutions only in the previously solved messages.

Solutions: