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Salesforce Certified Strategy Designer : Strategy-Designer

Strategy-Designer

Exam Code: Strategy-Designer

Exam Name: Salesforce Certified Strategy Designer

Updated: Aug 22, 2026

Q & A: 230 Questions and Answers

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Salesforce Strategy-Designer Exam Syllabus Topics:

SectionObjectives
Experience Design and Journey Mapping- Service and experience blueprinting
- Customer journey mapping techniques
Measurement and Iteration- Defining success metrics and KPIs
- Iterative design improvement cycles
Research and Insights- Customer insights and data interpretation
- Qualitative and quantitative research methods
Strategy Foundations- Understanding business context and customer strategy
- Role of a strategy designer in Salesforce ecosystem
Stakeholder Alignment and Communication- Communicating strategy and design outcomes
- Facilitating cross-functional collaboration
Ideation and Prototyping- Design thinking principles
- Rapid prototyping and validation approaches

Salesforce Certified Strategy Designer Sample Questions:

1. Customer Support reps should NOT be brought into brainstorming sessions during the Idea Generation phase because they lack customer/user knowledge.

A) FALSE
B) TRUE


2. What can be used to modify the CASE record layout with other components?

A) Service Console
B) Lightning Console
C) The Lightning App Builder
D) App Manager


3. One of the most fundamental aspects of Idea Synthesis is come up with a large amount of ideas born out of a prompt.

A) FALSE
B) TRUE


4. Can SF Service offer multi channel support: chat, phone, mail, etc... ?

A) Yes
B) No


5. Of the following steps in the process of developing a cohesive early-project Strategy Design, which one will allow the team involved to take advantage of existing structures and capabilities within the organization?

A) Idea Generation
B) Craft of Key insights
C) Challenge Framing
D) Project Research


Solutions:

Question # 1
Answer: A
Question # 2
Answer: C
Question # 3
Answer: A
Question # 4
Answer: A
Question # 5
Answer: D

Strategy-Designer Related Exams
Plat-UX-102 - Salesforce Certified Platform Strategy Designer
Certified-Strategy-Designer - Salesforce Certified Strategy Designer Exam
Related Certifications
Salesforce Administrator
Salesforce Associate
Salesforce CPQ Specialist
Salesforce Marketing Cloud Consultant
Hyperautomation Specialist
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