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HP HP2-I47 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Value and Business Outcomes | - Customer challenges and pain points - Value proposition of lifecycle services |
| Topic 2: Lifecycle Engagement Model | - Consult and design phase - Optimize and retire phase - Manage and support phase - Deploy and implement phase |
| Topic 3: Sales Strategy and Positioning | - Competitive differentiation - Selling methodology for services |
| Topic 4: HPE Lifecycle Services Overview | - Introduction to HPE PS Lifecycle Services - Service portfolio positioning |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
Question 1
What does HP Fix Services provide for HP Personal Systems? (Select two.)
A. Mandatory customer self-repair (offshore)
B. Multiple response time options to meet customer needs
C. Operating system and firmware updates
D. Protection from manufacturer defects
Question 2
Name a service available within HP Hardware Support Offsite Return Services.
Remote problem diagnosis and support over the phone for immediate resolution Online status tracking during repair of product while at the repair center Guaranteed 24 x 7 support and next-day turnaround Ability to order replacement parts from HP for defective third-party components Explanation One of the services available within HP Hardware Support Offsite Return Services is A. Remote problem diagnosis and support over the phone for immediate resolution.
This service provides basic telephone technical assistance with installation, product configuration, setup, and problem resolution. HP will work with the customer remotely to isolate the hardware problem and determine the best course of action1.
If HP determines that the problem cannot be resolved remotely, HP will direct the customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support. HP will also provide the return shipment of the repaired or replaced product to the customer's location1.
If you are interested in learning more about HP Hardware Support Offsite Return Services, you can visit the HP website2 or contact an HP representative for more details or assistance.
Question 3
An HP Partner is closing a deal with an existing enterprise customer for purchase of new hardware with HP Lifecycle Services attached. The customer contact is leaving for a month-long vacation the day the deal closes.
What is an important detail that the Partner should consider regarding this deal?
A. The Partner must input order details through the HP Channel Services Network portal within five business days of closing the deal.
B. The Partner must complete the registration process by using the hyperlink sent in an email
C. Registration must be performed within 10 days from the day the service is sold
D. Delivery of the hardware must be scheduled within 30 days after the service is sold
Question 4
What advantage do HP Imaging and Application Services offer customers?
A. One-touch configuration systems allow for customer customization of their new devices after delivery and installation.
B. Customers can opt in to the HP Planet Partners recycling program, which provides onsite collection of discarded paper and printer cartridges.
C. Systems are configured during the build process and arrive onsite ready to use, tailored to customer needs.
D. HP PCs arrive at the customer's site preconfigured with apps designed to handle the toughest projects, including gaming and printing.
Solutions:
| Question 1 Answer: B,C | Question 2 Answer: Only visible for members | Question 3 Answer: A | Question 4 Answer: C |
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