Salesforce ED-Con-101 : Salesforce Certified Education Cloud Consultant

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Salesforce ED-Con-101 Exam Syllabus Topics:

Salesforce Certified Education Cloud Consultant Sample Questions:

Question 1

A help desk at a large university wants to track and measure average resolution times and escalations associated with student requests for password resets.
Which solution should a consultant recommend?

A. Digital Engagement
B. Einstein Next Best Action
C. Salesforce Identity
D. Service Cloud

Question 2

A university's marketing department works on email campaigns for advancement. It wants to measure campaign effectiveness, return on investment, and Opportunity conversion using standard Salesforce functionality.
What should the consultant recommend to meet this requirement?

A. Parent campaigns
B. Campaign hierarchy
C. Campaign member
D. Campaign influence

Question 3

An education customer is interested in participating in an open-source commons community sprint project.
Which development consideration should the constant advise?

A. Projects use CumulusCI for continuous integration and deployment.
B. Projects are required to have at least one Salesforce staff person on the project team.
C. Projects must be compatible with the Education Data Architecture (EDA).

Question 4

The Undergraduate Admissions office needs to track new students and their current course of study.
Which Education Data Architecture (EDA) object should the consultant use to meet the requirement?

A. Education History
B. Program Enrollment
C. Contact Role

Question 5

A university is working with a consultant to install and configure the Education Data Architecture (EDA). The university uses the Default Account Model. The university wants accounts to include the first and last name of each contact at the time the contact is created.
Which action should the consultant take in EDA Settings to meet this requirement?

A. Set the Account Model to Household.
B. Select the Run Backfill button.
C. Edit Administrative Account Name Format.

Solutions: