Microsoft 074-338 : Lync 2013 Depth Support Engineer Exam

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Microsoft Lync 2013 Depth Support Engineer Sample Questions:

1. You support Microsoft Lync Server 2013 servers in your customer's company network. You enable federation with a public instant messaging (IM) provider. Users of the public IM provider are unable to participate in IM conversations in your customer's organization. You need to ensure that the users of the public IM provider are able to participate in IM conversations. Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

A) Create a federated user access policy.
B) Create a federation and public IM connectivity policy.
C) Enable an archiving disclaimer to federated partners.
D) Enable partner domain discovery.

2. You support a customer whose company network contains Microsoft Lync Server 2013. The company has four buildings on a single site. A user reports that when she calls users in another building, the call quality is poor. You receive the Quality of Experience (QoE) report: Which of the following values is outside acceptable limits?

A) Avg. round trip: 867ms
B) Avg. jitter: 23ms
C) Packet utilization: 32701
D) Avg. packet loss rate: 0.21%
E) Receive noise level: -56dBoV

3. You support a customer whose network environment includes Microsoft Lync Server 2010 Group Chat. You plan to deploy Microsoft
Lync Server 2013 Persistent Chat. You need to ensure that users who access Group Chat will have access to their chat history in Persistent Chat. Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

A) Back up the mgc from the Group Chat server and restore it to the Persistent Chat server.
B) Ensure that legacy clients can connect to the new Persistent Chat pool. Shut down the Persistent Chat Services, and then run the Import-CsPersistentChatData cmdlet.
C) Deploy Lync Server 2013, and then deploy a Persistent Chat pool. Shut down the Lync Server 2010 Group Chat Services, and then run the Export- CsPersistentChatData cmdle:.
D) Run the Set-CsPersistentChatActiveServer cmdlet.

4. DRAG DROP You support a customer whose network environment includes a Microsoft Lync Server 2013 Standard Edition deployed for instant messaging
(IM), presence, voice, video, audio conferencing, video conferencing, and Enterprise Voice workloads. Your customer also has an IP Private Branch Exchange (PBX), which the company plans to decommission within the next three months. Your customer has deployed a session initiation protocol (SIP) trunk solution from a service provider with the Lync Server 2013 environment. You are also using a media gateway connecting the Lync Server 2013 and IP PBX for voice between the IP PBX phones and the Lync 2013 phones. You have eliminated the Tl connection to the IP PBX and you are using Lync 2013 Enterprise Voice services for all public switched telephone network
(PSTN) calls for all users. IP PBX phone users connect to the company meeting by using Lync's dial-out capability. IP PBX phone users report the following issues:
-The name and number displayed for incoming calls are incorrect.
-When users make outgoing calls, call quality deteriorates over time to the point that they cannot hear the other participants.
-Outgoing calls to PSTN sometimes get re-order tones.
-Users who join the conference by using the Call Me feature report issues with incoming calls, affecting both display and voice quality. You are unable to reproduce the issues by using test phone lines on IP PBX and test Lync
client accounts on Lync Server 2013.
You decide to use a user's telephone to try to reproduce the problem. You need to capture troubleshooting details from the Lync Server 2013 environment of a test call that uses the executive IP PBX Which four commands should you run in sequence? (To answer, move the appropriate four actions from the list of actions to the answer area and arrange them in the correct order.)

5. DRAG DROP You support a customer's datacenter with Microsoft Lync Server 2013. All servers are members of an Active Directory Domain Services (AD DS) forest that is operating at a Windows Server 2003 forest functional level. Client computers run either Lync 2013 client or Office Communicator R2. Lync Server 2013 enhanced presence privacy mode is enabled. A user reports that her presence and contact information is accessible to users who have not been authorized to view it. You need to prevent unauthorized users from accessing the user personal information. Which three actions should you perform in sequence? (To answer, move the appropriate three actions from the list of actions to the answer area and arrange them in the correct order.)

Solutions: